Christopher Brellis. Expertise
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Expertise: C

Systemic & service design.

Whole-system thinking for leadership teams: aligning organisations, partners and policy around services that work end to end for the people who rely on them.

← What I do now

01 In short

Who owns a service that crosses teams and organisations?

Wicked problems don’t fit an org chart. So the whole system goes on the map first.

Service design makes the hidden parts of a service visible (people, processes, data, policy) and redesigns them together. Systemic design widens the lens to the whole ecosystem. I use both with leadership teams in government, healthcare and financial services, often in intensive, facilitated sessions that move a room from debate to decision.

02 How it works

Problem, approach, outcome.

Problem

Everyone owns a piece; no one owns the whole.

Each part works. The experience between them breaks, and people fall through the gaps.

Approach

Map, align, co-create.

  • Systems maps and service blueprints
  • Executive alignment workshops
  • Co-creation with staff, partners and users
Outcome

One service, many owners.

A shared blueprint, agreed priorities and governance, so several organisations deliver one joined-up service to the people who use it.

03 What you get

  • Systems & ecosystem maps — see the whole before fixing a part
  • Service blueprints — front stage and back stage aligned
  • Executive alignment sessions — from debate to decisions
  • Target service model & governance — who changes what, and when

04 Case studies

Selected work.

Healthcare

Joining up public and private care, around the patient

Challenge
Government health bodies and private providers had to deliver one service together.
What we did
Mapped the ecosystem, blueprinted the shared service, and co-designed hand-overs and responsibilities with both sides.
Result
A collaborative service model both partners could commit to.

Leadership teams

From a contested problem to a plan everyone owns

Challenge
Executives held different views of the problem and of what mattered first.
What we did
Facilitated alignment sessions, with systems maps that made the trade-offs visible.
Result
Agreed priorities and a plan the leadership team owned together.

Government · UAE

One platform for services spread across departments

Challenge
A government agency’s employee services were spread across departments and systems.
What we did
Employee journeys, blueprints and the operating layer behind an Employee Experience platform.
Result
Employee services designed as one coherent experience.

Client names are withheld. Engagements delivered with EY Studio+ teams.

05 FAQ

Questions, answered.

Why do joined-up services break?

Because each organisation optimises its own part. Nobody is accountable for the hand-overs, and the hand-overs are where people experience the service.

What is service design?

Designing a service end to end: what users experience, and the people, processes, technology and policy behind it, so the front stage and back stage work together.

What is systemic design?

Service design applied to a whole system of organisations, incentives and feedback loops. It suits problems in health, government and finance that no single owner can fix alone.

Can we put the whole system on the table?

Email hello@antidot.gr or message me on LinkedIn. I will bring the right EY team.

07 Contact

Let’s talk about your system.

Client work is delivered through EY Studio+. Write to me and I’ll bring the right team.

hello@antidot.gr

LinkedIn · antidot.gr